FAQ

For technical support, please contact psg_support@elandersamericas.com. For information pertaining to an order, please contact psg_support@elandersamericas.com.

You can search for literature from the Home Page using the Quick Search bar located at the top of the page or by using the search bar along the left-hand side of the page. Select your search criteria and press the search icon. Details of the literature will be displayed in the search results. Enter the quantity you wish to order and press the add to cart icon.

When you are finished adding items to your shopping cart, select the shopping cart icon in the top right side of the page or select Shopping Cart from the 'Go To' dropdown list. Review the items in your cart. You can update quantities or remove items directly from your shopping cart. Once you are ready to complete your order press the continue to checkout icon.

Select an address from the dropdown list or add a new address. Addresses you have saved in your Address Book that is located in your User Profile are available to select for shipping information.

If you are unable to locate a piece of literature that you want to order, please contact psg_support@elandersamericas.com.

If literature is available to be customized, the Customize button will appear underneath the add to cart icon. Click on the Customize button and enter in your customized information on the form provided.

After you have entered in your information, select the preview icon to ensure the information you have entered is correct. Once you have previewed the customized literature, you will need to enter in the desired quantity and add the item to your cart by selecting the add to cart icon.

Note: You will not be able to add customized literature to your cart until it has been previewed.

Standard manufacturing turn times are 3-4 business days. Standard shipping will be determined by the carrier and location of the fulfillment center to the ship to location. Standard shipping times range from 3-5 days.

At this time an order can only be delivered to a single ship-to address. You will need to place separate orders for separate ship-to addresses.

Any literature that is available in a translated version is shown in the search results. You are also able to define search by language by entering it into the quick search bar or by selecting the desired language from the dropdown menu. If you do not see a translation that you need, please contact your PSG Regional Sales Manager.

From the User menu, select the Order History option. You are then able to search your orders by date range, tracking number or order number. Enter your search criteria and press the search icon. If your order has shipped the tracking number will be displayed. Clicking the tracking number will take you to the Shipping Carrier's website where you can track your order.

Business Cards are available to certain users. If you have any questions, please contact psg_support@elandersamericas.com.

The maximum quantity of each piece of literature is listed next to the quantity fields on the search results page.

You can check the status of your order at any time by viewing ther Order History page.  If you have additional questions you can submit them on the Contact Us page.

Each product is manufactured specifically for your order.  Once submitted, your order cannot be cancelled, modified, or returned.

At this time an order can only be delivered to a single ship-to address. You will need to place separate orders for separate ship-to addresses.

To report a problem with your order, visit the Contact Us page and select Pending Order Support

Yes, we are happy to help with any issues you may have using the our website.  Please report your issue on the Contact Us page.  Be sure to include a description of what you are trying to do and any error messages that you are receiving.